Announcements from NIH Supply Center

NEW Self Service Store Hours

Starting on October 22, 2018, the Self Service Stores (SSS) in Buidling10 and Building 31 will change their hour of operations to 9:00AM-4:00PM.

Thank you for shopping at the NIH Supply Center and it you have additional questions about the Self Service Stores, please contact our Customer Service Representative at 1-833-3 ONE NIH (1-833-366-3644).

Download Flyer 

NIH Supply Center Survey

We encourage everyone to take a few minutes to fill out the NIH Supply Center survey to give us feedback about our customer service and product quality. There are multiple ways to fill out the survey. You can either print out the PDF  version to fill out and turn in to the Stores in Building 10 or 31, scan the survey to NIHSC-CustomerService@od.nih.gov, or fax it to 1-833-3 ONE NIH (1-833-366-3644). Also, you can fill out the survey online at the following link: https://www.surveymonkey.com/r/CZ8T3V6

We thank you for your feedback and will strive to continuously improve to meet all your needs for lab, medical, and office supplies.

Download Survey PDF 

Visit Our NIH Supply Center Catalog Available - https://nihsccatalog.od.nih.gov 

Feel free to view and search for any lab, medical and office supplies that you need that are available through the GDC, SSS 10 and SSS 31 on this newly improved website.
If you have any questions, feel free to contact our customer service at 1-833-3 ONE NIH (1-833-366-3644)
 

What we Offer to the NIH Community

  • (Cost) Price competiveness (best value)
    • Economies of scale
    • Leveraged buying power
  • Convenience
    • Campus presence with stores on Building 10 & 31
    • On line orders
    • Free delivery on campus and off campus
    • Free storage on Distribution Center for ICs that may need to make bulk purchases
  • Customer Services
    • Prompt response to customer inquiries
    • Ongoing follow up on orders pending
    • Easy returns and claims resolution
    • Will work with ICs to provide specialized solutions

Supply Chain Advisory Council

The Office of Logistics and Acquisitions Operations is pleased to announce the Supply Chain Advisory Council Charter has been created to support and promote the partnership between the NIH Supply Center (NIHSC) and NIH personnel engaged in and responsible for acquiring supplies and laboratory materials for the 27 Institute Centers (IC) and the Office of the Director (OD).

Supply Management Branch Policy 14-08 Customer Return Policy

The Chief, NIH Supply Center has established this Policy on customer return guidelines.

Guidelines for Vendors Requesting Additions of New Products into the NIH SC Inventory

Vendor New Item Worksheet (editable)
Product Modification Request Document (editable)
Sales History Entry Spreadsheet
Barcoding Requirements
System for Award Management Requirement
ACH Vendor/Misc. Payment Enrollment SF Form 3881